Cancellations are a difficult affair for both us and prospective customers. We therefore try to approach it with a ‘common sense’ attitude. You must be aware that there is a financial implication to cancelling a trip at the last minute as all of our set costs are the same and we only take a maximum of 16 adult customers. We also pre-book many of the activities undertaken on the day of your trip, all of which are non refundable.
If you cancel due to sickness and we are unable to place you on another trip, you can go to the doctors and obtain a medical certificate. We can then issue you with a receipt for the money paid to Simba, all of which can be claimed back from the majority of holiday insurance providers. If we decide to cancel due to bad weather, we will have done so taking into consideration the groups safety and that of the vessel as well as predicted weather forecasts and satellite images. In this instance your deposit will be refunded in full if an alternative date cannot be found.
*In the event that you are a ‘no-show’ on the morning of your trip, for whatever reason, the full balance of your trip is due. A driver will be sent to your hotel to pick this up.
*If you have booked a group of guests and one or more does not show on the morning of the trip, the person who booked the trip will be required to pay the full balance.
Cancellation Policy : Please read.
By advancing your deposit to Phu Quoc Speedboat, you therefore agree to be bound by the below terms and conditions.
Cancellations within 7 days of the trip, a ‘no show’ or missed departure due to late arrival of self-arranged transport will result in 100% of the total cost will be charged. This means the full cost of the trip or trips booked. You would not only lose the deposit you would be required to pay the balance stated on the confirmation email.
In the case of sickness we will try to move you to an alternative date, but the cancellation policy still stands and the full balance amount is due on the booked trip day. As we limit the number of guests on each trip we do get fully booked and a reschedule may not be possible.
If FASboat company cancel a trip and can not reschedule during your time in Phu Quoc island we will refund all deposits.